Events this week have had me thinking about “trust” as it applies to our craft. My last post was a bit of a knee jerk reaction to Stephen Downes knee jerk reaction, when he said “I can’t trust anything Sue Waters and Steve Dembo write – and that’s an unhappy state to be in.” What transpired over the last couple of days around the edublogosphere was some interesting commentary about trust. Sue Waters blogged about transparency and maintaining trust, and in the comments there, Darren Draper made the point that he could sign in AS Stephen Downes and leave a comment and potentially get away with it. Darren then went on to confess to what he had done in his own blog and point out how easily one can forge another’s identity.
The word “trust” is too easily tossed about. Wikipedia noted that trust is a belief in the honesty, benevolence, and competence of another party. We are increasingly dependent on our virtual connections, yet yesterday I could not email my wife at her Comcast account because two punks (my term) hacked in and hijacked Comcast’s DNS for over five hours. All week long, many have joked about how untrustworthy Twitter has become. In fact, Hugh MacLeod had several hilarious cartoons lampooning Twitter. As Wikipedia noted, one is apt to forgive trust issues in competence areas such as these much more readily than in honesty or benevolence, and I guess I took Stephen’s questioning of trust as a deeper and more personal level.
Many have pointed out the Dark Side of trust and how easily one can be duped, but it leads me to question if this is the world I wish to live in or not. One can be cynical and assume the worst of everyone, or one can model trust and be trusting. As educators, we impact the world daily. If our actions (and our syllabi) reflects distrust, we will find it returned in multiple levels.
Yesterday, Cathy Mosca posted an interesting note on Tom Peters blog about a Trust Assessment. This is a self-diagnostic test to measure one’s Trust Quotient, developed by Charles Green. I asked myself the same question Sue did and view my integrity as one of my strengths. So I was a little shocked at how “poorly” I scored on the Trust Quotient.
My score is in the normal mid-range of the2119 who have taken the instrument so far, though at the lower end of that range. I got a 4.7 out a a range that runs from 0.6 (low) to 15 (high). According to this instrument, my strength is my credibility, and I need to work on showing others that I care about them more than me. In other words, stop trying to control others and start trying to help others.
Maybe this instrument knows me and my role as a faculty developer better than I like!
But to return to my theme, much of my value system on trust comes from my work in the quality field. I was deeply influenced by Dr. W. Edwards Deming, who said that once one understands about quality, one will:
“…apply its principles in every kind of relationship with other people. He will have a basis for judgment of his own decisions and for transformation of the organizations that he belongs to. The individual, once transformed, will:
- Set an example;
- Be a good listener, but will not compromise;
- Continually teach other people; and
- Help people to pull away from their current practices and beliefs and move into the new philosophy without a feeling of guilt about the past.”
That has guided me for a quarter-century, and has guided my craft as a teacher. I start my classes with a discussion of what does quality mean in that class. If students see themselves as active deliverers of quality instead of passive students, then they typically will rise to meet the high expectations I set. In the same light, if they internalize that they are responsible for the quality of the learning and are working with me to achieve that learning, then high levels of trust can exist between the teacher and the students. I attempt to model honesty, benevolence and competence and seek the same from my students and colleagues. I may be disappointed from time to time, but those are the minorities. Most of my students and most of my colleagues rise to my expectations, and so I am a trusting individual and hope to stay that way.